Privacy Policy
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Privacy Policy
1. Introduction
James Alexander Landscapes Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our landscaping services.
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We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Our registered address: Canal Street, Retford
Email: info@jamesalexanderlandscapes.co.uk
Phone: 01777 589676
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If you have any questions about this policy or your data, please contact us using the details above.
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### 2. What Personal Data We Collect
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We may collect the following types of personal data:
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- **Contact details**: Name, email address, phone number, postal address (e.g. when you fill in our contact form, request a quote, or book services).
- **Correspondence**: Details of your enquiries, messages, or communications with us.
- **Service-related information**: Details about your property, project requirements, or preferences provided during consultations or contracts.
- **Payment information**: If you pay for services (processed securely via third-party providers – we do not store full card details).
- **Technical data**: IP address, browser type, device information, and usage data when you visit our website (collected via cookies and similar technologies).
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### 3. How We Collect Your Data
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- Directly from you: Via website contact forms, email, phone calls, or in-person consultations.
- Automatically: Through cookies and analytics tools when you browse our website.
- From third parties: Occasionally from referral partners or publicly available sources (e.g. if you are referred by another customer).
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### 4. How We Use Your Personal Data
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We use your data for the following purposes and legal bases:
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- To provide quotes, schedule work, and deliver landscaping services (**legal basis**: performance of a contract or steps prior to entering a contract).
- To communicate with you about your project or enquiries (**legal basis**: performance of a contract or legitimate interests).
- To process payments and manage invoices (**legal basis**: performance of a contract).
- To send marketing communications (e.g. updates or offers) if you have opted in (**legal basis**: consent).
- To improve our website and services (e.g. analytics) (**legal basis**: legitimate interests).
- To comply with legal obligations (e.g. accounting records).
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We will only use your data for the purposes for which it was collected unless we reasonably consider another purpose is compatible.
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### 5. Sharing Your Data
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We do not sell your personal data. We may share it with:
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- Our employees and trusted subcontractors (only as needed to deliver services).
- Professional advisors (e.g. accountants, insurers).
- Third-party service providers (e.g. payment processors, web hosting, analytics providers like Google Analytics).
- Authorities if required by law (e.g. HMRC or regulators).
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All third parties are required to respect the security of your data.
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### 6. Internationalons International Transfers
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Your data is primarily processed within the UK or EEA. If we transfer data outside (e.g. via certain analytics tools), we ensure appropriate safeguards are in place, such as standard contractual clauses.
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### 7. Data Retention
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We keep your personal data only as long as necessary:
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- Enquiry/contact data: Up to 2 years if no contract follows.
- Contract/project data: Up to 7 years for legal/financial reasons.
- Marketing consents: Until you withdraw consent.
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### 8. Cookies and Similar Technologies
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Our website uses cookies to improve functionality, analyse traffic, and optimise your experience. These may include essential cookies (for site operation) and analytics cookies.
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You can manage cookie preferences via your browser settings or our cookie banner (if available). For more details, see our Cookie Policy [if separate; otherwise, this section covers it].
### 9. Your Rights
Under data protection law, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion (where applicable).
- Restrict or object to processing.
- Data portability.
- Withdraw consent (where processing is based on consent).
- Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
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To exercise your rights, contact us using the details in Section 1. We aim to respond within one month.
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### 10. Data Security
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We use appropriate technical and organisational measures to protect your data, including secure servers and encryption where relevant. However, no online transmission is 100% secure.
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### 11. Changes to This Policy
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We may update this policy from time to time. Changes will be posted on our website with the updated effective date.
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### 12. Contact Us
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For any privacy concerns:
James Alexander Landscapes Ltd
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